Shipping Policy

Shipping Policy

Shipping Policy

At OG Ethnics, we make every effort to ensure that your order is carefully packed and delivered safely and on time.

Shipping Locations

  • We deliver to all cities and towns across India.

  • We also offer shipping to select international destinations.

Shipping Charges

  • Free shipping across India on all orders.

  • For international orders:

    • Free shipping on orders above INR 20,000.

    • Shipping charges for orders below INR 20,000 will be calculated and displayed at checkout.

Order Processing & Dispatch

  • All orders are carefully packed and dispatched through reputed courier partners.

  • Orders are generally processed and dispatched within the applicable processing timeframe.

  • Once your order has been shipped, you will receive tracking details via Email, SMS, or WhatsApp, wherever applicable.

  • Once an order has been shipped from our warehouse, it cannot be cancelled.

Delivery Timeline

  • Estimated delivery time within India is 4–7 working days after dispatch.

  • Delivery timelines may vary depending on the delivery location and courier partner.

  • Delays may occur due to courier issues, weather conditions, public holidays, festivals, remote locations, or other unforeseen circumstances.

  • Delivery timelines are estimates and are not guaranteed.

Address & Delivery Responsibility

  • Customers are requested to provide complete and accurate delivery details, including full address, contact number, and PIN code.

  • OG Ethnics will not be responsible for delays, failed deliveries, or returns caused by incorrect or incomplete address information provided by the customer.

  • Customers are responsible for ensuring that someone is available to receive the shipment at the provided delivery address.

  • Once the order has been shipped, the delivery address generally cannot be changed.

International Shipping & Customs

  • International orders are shipped to select destinations only.

  • International shipments may be subject to custom duties, import taxes, local taxes, or other charges imposed by the destination country.

  • Any customs duties, taxes, or additional charges are the sole responsibility of the customer and are not included in the product price or shipping charges unless specifically stated.

  • OG Ethnics is not responsible for delays caused by customs clearance or destination-country regulations.

Damaged Products During Delivery

  • If you receive a damaged, defective, or incorrect product, please contact OG Ethnics within 24 hours of delivery.

  • Please provide clear photographs and/or a continuous unboxing video showing the condition of the parcel and product.

  • The issue will be reviewed and handled in accordance with our Return & Refund Policy.

  • Claims submitted after the specified timeframe may not be accepted.

Contact Us

For any questions or concerns regarding shipping, delivery, or your order, please contact OG Ethnics through the contact details provided on our website.